Providing 1st level Technical Support on Phone.
Resolving Web tickets.
Solving technical problems remotely from laptop.
Forwarding cases that cannot be solved to Tier-3.
Willing to work in shifts 24/7.
Very technical person.
Good communication skills.
Fluent English, both verbal and writing.
Good PC (Win s/w + h/w) knowledge.
Good Networking/IP knowledge.
Willing to work in shifts.
Mobile knowledge an advantage.
Cellex Virtual Subscriber enables Operators and Service Providers to explore all aspects of their customers' experience. By using services constantly, the Virtual Subscriber presents operators with direct and immediate information about end-to-end services' availability and quality. Moreover, the Virtual Subscriber identifies service problems before these affect actual subscribers therefore increases customer satisfaction.
How to Apply:
Executive Name: Mr.Olivier