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Thomson Reuters

Job Notification in Thomson Reuters, Hyderabad/Chennai for Quality Assurance Analyst On Oct 2016


Quality Assurance Analyst
Quality Assurance
0 - 1 Years
Hyderabad, Chennai
Any Graduate
13/10/2016

Company Profile:
Thomson Reuters is the world?s leading source of intelligent information for businesses and professionals We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Job Description:
1. The content team in Bangalore is responsible for the collection and maintenance of high quality data across a wide range of financial markets and asset classes. 
2. The analysts are required to source the information from the public domains/contributors and enter the information in the database using proprietary collection methodology including adding value to the information. 
3. This information is time critical and requires to be processed within the set targets and quality parameters.

Job Responsibilities:
1. Maintain and continuously improve monitoring standards for the contact center.
2. Observe, listen to calls, analyze written communications, and review closed cases/transactions based on monitoring standards, analyzing interactions for service, agent soft skills, content, and accuracy.
3. Provide individual unbiased feedback to employee and or manager in a timely manner, promoting a continuous learning environment.
4. Make continuous improvement recommendations based on monitoring observations.
5. Work in partnership with leadership team to develop agent skills.
6. Prepare and analyze weekly/monthly reports on individual and team performance.
7. Develop and implement programs and processes to ensure that Quality Monitoring program are operating at a strategic level. 

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