Company Profile:
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).
Job Description:
Process- E-Commerce
Set competency guidelines which help find individuals who have essential communication skills and the ability to understand and perform complex processes to enhance customer experience.
- Minimum six months of work experience in a Non-telecom industry (strict adherence), preferably with International experience in an International and Domestic Voice Program
- Freshers can also apply
- Good communication skills in English and Hindi.
- Strong knowledge of customer care processes and techniques.
- Customer-service oriented.
- Neutral accent in communication.
- Must have a pleasant voice.
Open to flexibility in shift timings, 6 day working etc.