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Tata Consultancy Services Limited
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Tata Consultancy Services Limited

Walk-ins for Chat Process.


Associate/Senior Associate
BPO
0 - 0 Years
Kolkata
BA/B.Com/BBA/B.Sc/MBA
31/03/2017

Company Profile:

TCS -Established in 1968 | 2nd largest Service Provider in the ITES/BPS Industry in India |183 Offices worldwide in 43 countries | 300,000+ employees|100,000 women employees |Revenues US$ 14.44 billion (2013-14) |Traded as BSE: 532540, NSE: TCS. The TCS Business Process Services (BPS) organization, provides domain centric business process transformation, consulting and analytics services to over 200 global clients across various verticals like Aerospace | BFS | Insurance & Healthcare | Life Science | Manufacturing | Energy & Resource Utilities | Government | Hi Tech | Media & Information Services | Retail & CPG | Telecom | Travel & Transportation and Hospitality| offering specialized platform expertise in the F&A, SCM, CIM and HRO space.

Job Description:

Customer Interaction through email or web chat, no Voice interaction 

To assist customers with their queries related to their energy consumption, tariffs subscribed to, billing information and Self Service via Web Chat and Emails and deal with multiple customers at the same time.

Key Responsibilities:

  1. To answer customer queries and manage customer expectations through interactions via Web Chat and Emails 
  2. To provide effective customer service such as handling complicated customer queries, issues, complaints, and questions.
  3. To maintain high standards of customer relations by maintaining achieving and maintaining superior Quality standards.
  4. To manage all daily tasks and duties related to the process with strict compliance to guidelines.
  5. To keep abreast with constant changes in regulations and developments within the industry to help customers most effectively and avoid repeat contacts.

Required Skills and Specifications:

-Excellent written and verbal communication skills.
-Must be Customer Centric.
-Must have an analytical bent of mind.
-Excellent knowledge of basic computer skills.
-Ability to take on stretch assignments and deliver under pressure.
-Must be patient motivated towards work.
-Willing to work on rotational shifts, weekly offs and exigencies arising out of business requirements. 

Qualification: 

BA/B.Com/BBA/B.Sc eligible

MSC/MCA/BE/B.TECH/BCA not eligible

MBA in HR,IT,Finance are NOT ELIGIBLE


Eligibility Criteria:

- Graduates/MBA through Open Universities/Correspondence graduates cannot apply. 

-Minimum 15 years of regular education (10th + 12th + 3 years Graduation) 

-Candidates should not have more than 2 years of gap in education

-Candidates who have attended the interview process with TCS BPS in the last 6 months will not be eligible.

-Candidates must have cleared their Supplementary or ATKT exams of 1st year or 2nd year before appearing for the interview.

Steps to fill in TCS Online Application Form: 

1. Login to www.careers.tcs.com
2. Click on Entry level freshers link.
3. Click on BPS option.
4. Click on New candidate to register for the first time.
5. Click on off campus applicants option.
6. Fill in the details. (Mention the Source type as Web)
7. You will receive your unique DT number.
8. Mention your DT number on your resume along with your referral name as Web (Shilpa-HR).

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