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NebuLogic

Job notification in NebuLogic,Hyderabad for Technical Support Engineer


Technical Support Engineer
SQL Server, Oracle
3 - 5 Years
Hyderabad
Bachelors Degree
20/09/2017

Company Profile :

Welcome to NebuLogic Technologies. We are a System Implementation and Integration Information Technology company, in business since 1995. We specialize in delivering comprehensive service and sales automation solutions. NebuLogic Technologies, LLC (NebuLogic) revolutionizes how our clients engage with ideas and information in the Information Technology echo system. Our outstanding Cloud Computing and Customer Relationship Management (CRM) solutions have set the benchmark for business, communication, and collaboration with industry leaders, bringing vital and engaging experiences to professionals in many industries. NebuLogic provides solutions and services using SaaS/Cloud-based enterprise-class applications. NebuLogic was founded to provide high quality IT consulting and implementation services

Job Description :

  1. Establish and maintain an effective and positive relationship with customers
  2. Troubleshoot issues and provide technical expertise for internally developed applications and systems, providing customer care support for technical concerns and issues with a results-oriented mindset
  3. Ensure technical support and product issues are resolved in a timely manner
  4. Identify opportunities and work in parallel with internal resources to provide proactive/preventative activities and reduce the number of issues experienced to optimize solutions and services
  5. Solve problems through logic and ingenuity, working through internal resources and systems
  6. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
  7. Provide documentation and procedures to users to further their use of our applications and systems.
  8. Record, track and document customer support issues (reporting), including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  9. Manage existing customer relationships; identify potential product and services leads within existing customer accounts.
  10. Perform special projects as assigned

KNOWLEDGE, SKILLS & ABILITIES

  2. MUST HAVE 3-5 years? experience in development and technical Support
  3. Experience in CRM domain is a plus
  4. Experience with ? Core Java, web services, Oracle CRM, SQL
  5. Conflict-management savvy ? focused listener who is dedicated to solving customers concerns and issues with professional composure
  6. Stellar troubleshooting skills
  7. Able to pick up on technical devices easily/quick study; learns new skills and acquires knowledge easily
  8. Excellent communications and interpersonal skills with the ability to interact and communicate at all levels
  9. Strong analytical skills regarding technical issues.

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