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JP Morgan

Job Notification in JP Morgan, Mumbai for Business Systems Analyst On Oct 2016


Business Systems Analyst
Finance and Accounting
2 - 4 Years
Mumbai
Bachelors Degree
29/10/2016

Company Profile:
JPMorgan Chase (NYSE: JPM) is one of the oldest financial institutions in the United States. With a history dating back over 200 years, here's where we stand today: We are a leading global financial services firm with assets of $2.4 trillion. We operate in more than 60 countries.

Job Description:
1. Engage LOB cients to understand work flow, challenges, goals and change needs
2. Develop working knowledge of the Fraud Alerts and CTO COAL solutions designs including voice/email/SMS interaction designs, case management flow and data outputs
3. Contribute to product performance analysis leading to improvement recommendations (secondary focus – data analysis generally created outside of team yet our team directs points of analysis)
4. Contribute to strengthened solution controls as it relates to improving designs or secondary controls in support of TCPA, information privacy and case handling.
5. Participate in LOB client audits of fraud alerting solution and provide systems design and handling knowledge
6. Day to day vendor oversight providing feedback on vendor handling, performance, support quality and responsiveness.
7. Develop secondary knowledge of the inbound Interactive Voice Response (IVR) service handling (Other solutions maintained by our larger team)
8. Manage solution, process and supporting team artifacts in SharePoint

Candidate Profile:
1. Bachelor’s degree preferred but not required
2. Seasoned experience with business analysis, problem identification and problem resolution
3. Minimum 2-5 Years working in inbound/outbound high volume call/contact center or supporting solutions of such
4. Solid understanding of call center metrics and operations drivers

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