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IBM India Private Limited
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IBM India Private Limited

Walk-ins for Technical Support Associate


Associate/Senior Associate-(Technical)
BPO, Networking
0 - 4 Years
Hyderabad
Any Graduate
PG - Post Graduation Not Required
20/03/2017

Company Profile:

IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. 

IBM has been expanding its footprint in India and has a presence in over 200 cities and towns across the country either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies. 

Job Description:

We are seeking [Technical Support Associate] and are keen to invite you to join us at IBM for a professional discussion. You will come with (0-3) years of experience, good technical skills and fluency in English. 

In this role you will be:

  1. Involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across NA, EMEA & AP.
  2. Handling inbound calls / emails / chats resolving technical issues for end users.
  3. Proficient in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.
  4. Proficient in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting.

The dress code for the day is business formals or smart casuals.

Documents to carry with you: 

Please carry soft copies of the below documents on a USB drive (ensure education docs scanned have all borders visible).

1. Current company's offer or appraisal letter (whichever is the latest) 
2. Experience Letters from two most recent employers.
3. Last three months pay slips (with passwords, if any) 
4. Updated Resume 
5. A Govt. ID proof 
6. Copy of your highest education mark sheets (All years/ semesters) 
7. Copy of your highest education (Degree Certificate / Convocation Certificate). 

On the day you visit us for the discussion, carry a print out of this e-mail along with an Original Govt. Approved Photo ID document (PAN Card/ Voters ID/ Driving License) for security purposes to enter the IBM premises (please be aware photocopies will not be accepted). Request you to carry an updated resume (hardcopy) along with you. 

As we have no constraints to carrying a pen-drive onto the premises, we would request to refrain from carrying a laptop with you for security reasons. Your cooperation in this matter is much appreciated.

Details for Interview at IBM Location:

Date:   20th - 25th March 2017 

Time: 11am- 2pm 

Venue: IBM India Pvt. Ltd, APIIC Software Layout, Raheja IT Park, 3B Phase 2, Madhapur, Hyderabad, 500081 

Contact Person: Padmaja 

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