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HGS International Services Private Limited
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HGS International Services Private Limited

Walk-ins for-Customer Relation Officer

Customer Relation Officer
BPO, Telecalling
0 - 3 Years
Any Graduate

Company profile:

The Hinduja Group is a global conglomerate company headquartered in London, United Kingdom with a $ 25 Billion Turnover. With operations across 37 countries with 70,000 employees worldwide.

Hinduja Global Solutions part of Hinduja Group with an annual turnover of $450m conglomerate with delivery presence in USA, Canada, UK, Colombia, Jamaica, France, Germany, Netherlands, Italy, India and Philippines.

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Dear Candidate, 

HGS is hiring for its BPO arm in Noida for Customer relation officer profile for Inbound Customer Service program- If you are a graduate in any stream.

Job Description:

Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.

Willingness to work in Rotational Shifts (24x7)

Desired Profile:-

Customer Service Executive plays a critical role in providing an interface between customers and the client/company. We are looking for candidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. 

The major skills and competencies required for this role:

  1. Good communications skills
  2. Ability to listen and active problem solving skills
  3. Good interpersonal skills
  4. Ability to handle pressure
  5. Basic Computer knowledge

Any Graduate 

If you are a Freshers/ Experienced work with us

Age Limit: 18 Years 30 Years

Walk in timings: 11:00 am to 4:00 pm

Date: 1st June'17 & 2nd June'17

HR Contact: Shreya Singh 

Contact Number: 0120-4849753

Mention " SHREYA SINGH " as a reference on top of your resume when you reach our office

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