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HCL Technologies Limited
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HCL Technologies Limited

Walk-ins for Technical Support Associate


Associate/Senior Associate-(Technical)
BPO
1 - 2 Years
Chennai
Any Graduate
22/03/2017

Company Profile:

HCL Technologies Limited is an Indian multinational IT services company, headquartered in Noida, Uttar Pradesh, India. It is a subsidiary of HCL Enterprise. Originally a research and development division of HCL, it emerged as an independent company in 1991 when HCL ventured into the software services business. HCL Technologies (the abbreviation of Hindustan Computers Limited) offers services including IT consulting, enterprise transformation, remote infrastructure management, engineering and R&D, and business process outsourcing (BPO).

Job Description:

  1. Provide comprehensive first-tier phone support for theefficient resolution of technology problems(Infrastructure support) andrequests for end-users.
  2. Provide quality technical support to users, employing a highdegree of customer service, technical expertise, and timeliness.
  3. Provide first-level assistance for defined incidents;escalates as necessary to higher-level staff.
  4. Accurately assesses & records incidents in the incidentmanagement tool (ServiceNow).
  5. Resolve issues utilizing excellent customer service skills,problem solving skills, technical thinking/reasoning skills, and a high levelof individual judgment to ensure outcomes of customer satisfaction.
  6. Manage and triage multiple incoming priorities effectivelyby understanding customer needs and meeting service level requirements.
  7. Identify potential system problems and escalate todepartment contact for resolution.
  8. Work with customers in establishing the appropriateexpectation and response time
  9. Further develop technical aptitude and customer serviceknowledge, skills, and abilities.
  10. Take ownership of all customer interactions, utilizeappropriate follow-through, and log all customer interactions.
  11. Provide timely feedback to internal customers via phone,e-mail, or other form of communication.
  12. Displays a solid knowledge of major desktop softwareapplications and networking concepts
  13. Works independently on complex tasks with some technical andmanagement guidance
  14. Able to speak at an appropriate technical and business levelfor the audience
  15. Produces quality work and results
  16. Use a high degree of patience and problem solving techniquesto solve incidents.
  17. Supports system use by writing and updating system documentation.
  18. Performs additional duties as deemed necessary to achieveand produce a high quality customer service.


Other benefits :

Free cab service for women employees

Excellent career growth through IJP (Internal Job Postings)

Interview timings : 10 am to 3pm

Interview venue :

107 & 108, Navins WSS Towers
1st floor, Langs Garden road,
Pudupet, Chennai

Work location: Sholinganallur

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