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Job Notification in Ericsson, Noida for Analyst On Sep 2016


Analyst
Web Technologies
1 - 3 Years
Noida
Any Graduate
16/09/2016

Company Profile:
At Ericsson, we strive to connect everyone, wherever they may be. Because by being connected, people can take part in the emerging global collaboration that is the Networked Society ? a society in which every person and every industry is empowered to reach their full potential.

Job Description:
1. Identify Problem Investigation, assignment issues, Acting as an initial escalation point for day-to-day Problem Management issues 
2. Analyzing Incidents (especially Critical Incidents) and closed Problems to identify and act upon trends Tracking open Problems and identifying any Problem that requires increased focus to meet agreed target levels 
3. Providing and validating Problem resolution adhoc status reports as requested 
4. Handling day-to-day Problem issues and escalating to Resolver Groups when required to ensure targets are met 
5. Implement a mechanism to record Known Errors within the account and the associated workarounds 
6. Facilitate between Resolver groups, customers, and 3rd parties as required 

Qualifications :
1. Degree in Engineering(ECE/CSE/IT)/ any Graduate. 
2. 1-3 years of experience in Telecom/ICT 
3. Certifications - ITILV3 Foundation
4. Strong written/ verbal communications skillset. 
5. Strong interpersonal and teamwork skills. 
6. Able to work independently with minimal supervision.

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