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Dell International Services India Private Limited
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Dell International Services India Private Limited

Walk-ins for Accounts Receivables & Invoicing (Day & Night Shifts)


Associate/Senior Associate -(NonTechnical)
BPO
0 - 5 Years
Hyderabad
Any Graduate

Except B.Tech/B.E/M.Tech/MCA
18/03/2017

Company Profile:

Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Job Description:

  1. Hiring for Collections & Invoicing Processes.
  2. Freshers & Exp candidates are eligible
Role Responsibilities: 

  • Adhere to Collection tool strategy and work flow management goals
  • Ensure 100% ledger coverage & accurate problem coding in timely manner
  • Daily Call Targets to be met
  • Timely penetration of disputes
  • Provide accurate weekly/monthly/quarterly projections against collector goals
  • SLA adherence on mailbox, voicemail, follow ups closure

Role Overview: 

  • The duties of a Collection Associate include collection calls and/or correspondence in a fast paced goal oriented collections department. Accountable for reducing delinquency for assigned accounts.
  • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, customer reconciliations and processing credit memos.
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
  • Partner with other departments, DRT, customers, and team members to improve current processes (i.e. solution oriented, conf calls, interlocks with sales, customer care, idea storm, etc.
  • Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis. Establish and maintain effective and cooperative working relationships with customers and sales.
  • Maintain Data Protection & Be aware and adhere to the policies and procedures of the organization

Candidate requirement:

  • Should have good communications skills
  • Willing to work in US Shifts
  • Basic Finance & Accounting knowledge



 

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