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Amdocs

Job notification in Amdocs,Pune for Software Support Engineer


Software Support Engineer
.NET
1 - 3 Years
Pune
Bachelors Degree
07/08/2017

Company Prifile :

Amdocs is a leading software & services provider to the worlds most successful communications and media companies. As our customers reinvent themselves, we enable their digital and network transformation through innovative solutions, delivery expertise and intelligent operations.

Job Description :

  1. You will provides engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure the product/solution performs within optimal design specifications
  2. You will Investigate, debugs and reproduces issues, provides fixes and workarounds and verifies changes to ensure continued operability of the software solution
  3. You will demonstrate continuous improvements and increased efficiency to the software or business processes by utilizing Software Engineering tools, innovative techniques and the reuse of existing solutions.
  4. You will contribute to meeting the SLAs and KPIs as applicable for the account and unit - for example, responsiveness, resolution, software quality SLAs, etc
  5. You will communicate with internal/external customers to enhance the understanding of customer problems, and verifies that an appropriate resolution has been applied.

Key Skills :
  1. A good hands-on experience of Unix, SQL,shell scripting and basic Java.
  2. Open to work in a 16x5 work environment (on call on weekends on rotation basis).
  3. Require flexible person in case of emergency off hour support
  4. Strong Monitoring skills
  5. Customer centric
  6. Self-motivated and result oriented.
  7. Good communication skills
  8. Team player who can work across functional,company, and industry boundaries
  9. Ability to work under pressure
  10. Problem-solving ability
  11. Ability to apply knowledge/skills and experience to new projects.


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