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Amazon Development Centre (India) Pvt. Ltd.
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Amazon Development Centre (India) Pvt. Ltd.

Walk in interviews in Amazon Development Centre (India) Pvt. Ltd.,pune for Customer Service Associate


Customer Service Associate
BPO
5 - 7 Years
Pune
Under / Post Graduaion
11/08/2017

Company Profile :

Amazon.com strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Job Description:

We are hiring for Contractual AND Permanent resources for the position of Customer Service Associates at Pune.

Walk-in dates : 14th August to 18th August (Monday to Friday) (15th August is a site off so we wont have interviews that day) 

Timings: 11AM to 3PM 

Venue: Amazon Development Centre India Pvt. Ltd, Trion IT Park, Survey No: 35, 7 Ahmednagar Road, Village Vadgoan Sheri, Taluka Haveli,, PUNE, Maharashtra - 411014,India


Please carry resume, passport size photograph and one Original Govt ID proof for interviews. 


Knowledge & Skills Required :

  1. Excellent communication skills (written and verbal)
  2. Ability to communicate correctly and clearly with all customers
  3. Excellent documentation skills
  4. Good comprehension skills ability to clearly understand and state the issues customers present
  5. Ability to concentrate follow customers issues without distraction to resolution
  6. Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  7. Work successfully in a team environment as well as independently

  9. Computer Knowledge/Skills: 

  11. Ability to use a desktop computer system
  12. Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  13. Excellent typing skills
  14. Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
  15. Demonstrates an ability to successfully navigate websites
  16. Demonstrates a proficient knowledge of email applications
  17. Demonstrates an ability to learn in various media
  18. Ability to successfully adapt to changes in the work environment

Customer Focus: 

  2. Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  3. Ability to empathize with and prioritize customer needs
  4. Demonstrates interpersonal skills with a diverse customer base
  5. Demonstrates conflict resolution, negotiation, and de-escalation skills
  6. Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  7. Ability to determine customer needs and provide appropriate solutions
  8. Maintain regular and reliable attendance, including the daily schedule as assigned
  9. Flexible with the working schedule; may be expected to work weekends, holidays and events
  10. Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.

Problem Solving Skills: 

  1. Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  2. Ability to approach problems logically and rationally
  3. Action oriented and self-disciplined
  4. Organized and detail-oriented
  5. Ability to quickly and effectively prioritize work time in various departments to meet business need
  6. Ability to maintain composure in highly escalated situations
  7. Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service


Keyskills:

  1. Customer Focus
  2. Customer Service 
  3. customer care
  4. customer support
  5. customer care executive
  6. customer support executive

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