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Amazon Development Center(India) Pvt Ltd
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Amazon Development Center(India) Pvt Ltd

Walk in interview in Amazon Development Center (India) Pvt Ltd, Hyderabad for Customer Service Associate


Customer Service Associate
BPO
0 - 5 Years
Hyderabad
Any Graduate
19/08/2017

Amazon Development Centre (India) Pvt Ltd :

Amazon.com, Inc., also known as simply Amazon, is an American electronic commerce and cloud computing company based in Seattle, Washington that was founded by Jeff Bezos on July 5, 1994.

Job Description :

  1. Excellent communication skills (written and verbal)
  2. Ability to communicate correctly and clearly with all customers
  3. Excellent documentation skills
  4. Good comprehension skills ability to clearly understand and state the issues customers present
  5. Ability to concentrate follow customers issues without distraction to resolution
  6. Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  7. Work successfully in a team environment as well as independently.

Problem Solving Skills:

  1. Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  2. Ability to approach problems logically and rationally
  3. Action oriented and self-disciplined
  4. Organized and detail-oriented
  5. Ability to quickly and effectively prioritize work time in various departments to meet business need
  6. Ability to maintain composure in highly escalated situations

Customer Focus:

  1. Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  2. Ability to empathize with and prioritize customer needs
  3. Demonstrates interpersonal skills with a diverse customer base
  4. Demonstrates conflict resolution, negotiation, and de-escalation skills
  5. Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  6. Ability to determine customer needs and provide appropriate solutions
  7. Maintain regular and reliable attendance, including the daily schedule as assigned
  8. Flexible with the working schedule; may be expected to work weekends, holidays and events
  9. Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Computer Knowledge/Skills:

  1. Ability to use a desktop computer system
  2. Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  3. Excellent typing skills
  4. Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
  5. Demonstrates an ability to successfully navigate websites.

Walkin Time & Date: From 10AM to 3PM & 21st Aug 2017 to 26th Aug 2017.

Venue: Raheja Mind Space, Building No:9, 10th Floor, Opposite Westin Hotel, Phase 2, HITEC City, Hyderabad, Telangana 500081, India.

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